Careers - VistaVoyage Travel Group

We Are Hiring

APPLICATIONS CLOSED!

Dear all,

We express our gratitude for your keen interest in joining our team. We are pleased to announce the closure of the application process, during which we received an impressive total of 1,156 applications from all of you. For those who will be shortlisted, we will be in touch shortly to arrange an onboard interview. We extend our best wishes to all the applicants!

Best regards,
VistaVoyage Travel Group Talent Aqusition Team.

Why work with VistaVoyage Travel Group

At VistaVoyage Travel Group, we are committed to fostering equal career opportunities for all, working alongside a team of passionate and enthusiastic professionals. Our primary goal is to provide exceptional services to our clients, guided by well-established policies. Moreover, we strongly advocate for diversity and inclusion, valuing individuals regardless of their race, ethnic background, religion, gender, or age.

Open Positions

Travel Department

Travel Consultant – 03 position(s) REF-TC/TMD-01-023

Intern(s) – 01 position(s) REF-TCI/TRD-02

Tours Department

Destination Management Consultant(s) – 01 position REF-DMC/TOD-03-023

Intern(s) – 01 position REF-DMCI/TOD-04-023

Administration Department

Front Office Admin – 01 position REF-FOA/FOD-05-023

Front Office Customer Service – 01 position REF-FOC/FOD-06-023

Business Development Department.

Business Development Manager – 01 position. REF-BDM/BDD-07-023

Sales and Marketing Intern – 01 position REF-SMI/BDD-08-023

IT support Officer – 01 position REF-ITS/BDD-09-023

TRAVEL CONSULTANTS

We are seeking Travel Consultants who possess a strong passion for travel. Your main responsibilities will involve promoting and arranging travel accommodations for both individual clients and corporate customers. The ultimate objective is to ensure their satisfaction, build a loyal client base, and fulfill their travel aspirations.

DUTIES AND RESPONSIBILITIES OF A TRAVEL CONSULTANT

Provide travel-related information and guidance to both current and potential customers.
Source and arrange the best available options for our clients’ travel needs.
Offer travel tips and advice to ensure a smooth travel experience for clients.
Conduct research on various destinations, including transportation options, airlines, fares, travel documents, customs, weather conditions, and reviews.
Understand clients’ preferences and requirements and suggest appropriate travel services.
Address unexpected issues and complaints, assessing eligibility for refunds or compensation.
Maintain electronic records of clients, ensuring accuracy and updates.
Prepare regular reports, both written and computerized, as required.
Achieve sales goals set by the company.
Respond promptly, professionally, and courteously to all incoming calls and emails.
Stay updated on airline regulations, airfares, and industry requirements.
Make alternative arrangements if changes arise before or during the trip
Utilize up-to-date information to make necessary travel arrangements.
Coordinate with the Tours department in all Travel related enquiries.
Perform any other duties assigned by the Travel Manager.

QUALIFICATIONS:

Possession of a Degree, Diploma, or Certificate in Travel Operations/Tourism Management from either Kenya Utalii College, The University of Nairobi, or Strathmore University.
Minimum of 5 years of experience in the Travel and Tourism industry, except for Interns.
Excellent proficiency in using travel software such as computer reservations systems, GDS systems (Must have knowledge of both Galileo and Amadeus), and e-travel platforms.
Must hold an IATA Certification.
Proficiency in English is essential, while knowledge of additional languages is advantageous.
Strong sales skills with a customer-oriented approach.
Well-versed in various aspects of travel, including domestic and international destinations, business and leisure travel, and group and individual arrangements.
Ability to deliver effective presentations, persuade others, and communicate clearly.
Preference given to candidates with personal travel experience.

DESTINATION MANAGEMENT CONSULTANTS

DUTIES AND RESPONSIBILITY

Prepare and translate detailed itineraries for clients, ensuring that all travel arrangements are executed according to the planned program.
Conduct research and development to create engaging tour packages that cater to market demand.
Identify and explore new business opportunities in the travel industry.
Develop and market innovative tour packages, both domestically and internationally, to meet customer needs.
Coordinate and make bookings for inbound and outbound tours.
Assist in devising effective marketing strategies to promote the company and increase sales.
Handle inquiries related to both inbound and outbound travel.
Contribute to writing and dispatching email marketing campaigns, as well as engaging in social media promotion and brand awareness initiatives.
Prepare regular reports, both written and computerized, as required.
Achieve sales goals set by the company.
Respond promptly, professionally, and courteously to all incoming calls.
Coordinate with the Travel Department in handling all Tours-related requests.
Occasionally accompany travel groups or provide meet and assist services to clients, if required.
Perform any other duties assigned from time to time, if they align with destination management objectives.

QUALIFICATIONS

Possession of a Degree, Diploma, or Certificate in Tour Guiding and Administration/ Travel Operations/Tourism Management from either Kenya Utalii College, The University of Nairobi, or Strathmore University.
- Minimum of 3 years of experience in the Travel and Tourism industry, except for Interns.
- Excellent proficiency in using travel software such as computer reservations systems, Tour Plan, and e-travel platforms.
- Must have knowledge of the top Travel Destinations In the world as well as Holidays.
- Proficiency in English is essential, while knowledge of additional languages is advantageous.
- Strong sales skills with a customer-oriented approach.
- Well-versed in various aspects of travel, including domestic and international destinations, business and leisure travel, and group and individual arrangements.
- Ability to deliver effective presentations, persuade others, and communicate clearly.
- Preference given to candidates with personal travel experience.

FRONT OFFICE ADMINISTRATOR / CUSTOMER SERVICE

Front office administrators serve as the representatives of the company, ensuring a professional and courteous welcome to all visitors and taking care of their needs.

DUTIES AND RESPONSIBILITIES

Warmly welcome and register all visitors at the reception area.
Manage the switchboard, ensuring calls are directed to the appropriate extensions.
Regularly check and organize emails.
Maintain an inventory of office supplies and ensure they are consistently replenished.
Prepare reports and diligently maintain records and a visitors’ logbook.
Establish and maintain an efficient filing system for all necessary documents.
Handle inquiries and address any complaints in a prompt and courteous manner.
Schedule and confirm appointments, meetings, and important events.
Assist with copying, scanning, and filing various documents.
Type and prepare documents as needed.
Process incoming mail and distribute outgoing mail.
Coordinate with the Travel and Tour Departments to facilitate travel arrangements and provide administrative support to other departments as required.
Undertake any additional duties as assigned.

QUALIFICATIONS

Possession of a recognized Degree or Diploma in Applied Sciences, Administrative and Management Studies, or Hospitality Management.
Minimum of 3 years of relevant experience in customer service, specifically as a receptionist, front desk representative, or in a similar role, supported by reference letters.
Proficiency in operating office machinery such as printers and fax machines.
Basic computer knowledge, particularly in MS Office and QuickBooks.
Excellent proficiency in English is required, while additional language skills are advantageous.
Strong multitasking, time management, and organizational abilities.
Problem-solving skills with a keen analytical mindset.
Customer-oriented approach and professional demeanor.

BUSINESS DEVELOPMENT MANAGER & SALES EXECUTIVE

The Sales Executive will collaborate with and receive guidance from the Business Development Manager, resulting in shared duties and responsibilities between them, as well as tasks assigned by the Business Development Manager.

DUTIES AND RESPONSIBILITIES

The Business Development Manager holds the responsibility for driving business development efforts, which includes managing key accounts, conducting market research to identify and expand into new travel destinations, prospecting for potential customers, and meeting sales targets.
Additionally, the Business Development Manager oversees the management of business resources, including personnel and internal assets. This role requires resourcefulness and analytical skills to lead teams and make independent business decisions.
Foster strong internal relationships with support functions, promoting a collaborative approach across the organization.
Serve as a liaison between support services, tour operators, and members, facilitating effective communication and coordination.
Take charge of raising awareness about the company within the travel industry, utilizing social media platforms.
Plan and execute marketing activities and strategies, ensuring their alignment with organizational goals.
Stay updated on market trends and competitor activities.
Represent the business at industry events to enhance its presence and networking opportunities.
Collaborate closely with the Sales Team to drive marketing initiatives and maximize sales efforts.
Develop and implement training and development plans for the Sales Team to enhance their skills and performance.
Prepare sales contracts, ensuring compliance with established legal rules and guidelines.
Arrange and conduct business development meetings with potential clients.
Analyze sales reports to identify key trends and provide weekly updates on sales activities and opportunities.
Develop quotes and proposals tailored to prospective clients’ needs.

QUALIFICATIONS

Possession of a recognized Degree or Diploma in Travel and Tourism Management/Business Commerce or Business Management.
Minimum of 5 years of experience in a similar position within the Travel and Tourism industry.
Excellent communication and negotiation skills.
Strong interpersonal skills, enabling effective interaction with individuals.
Proficient in attracting new customers through diverse marketing channels, including social media.
Demonstrates leadership abilities.
Capable of managing people and fostering a positive work environment.
Adapts their approach to meet individual needs.
Outgoing and flexible in their work style.
Acts as a positive team player, motivating others.
Proven track record of consistent attendance and punctuality.

IT TECHNICAL SUPPORT OFFICER

DUTIES AND RESPONSIBILITIES

As an IT Technical Support Officer, your responsibilities will include the installation and configuration of computer systems, diagnosing hardware and software issues, and resolving technical and application problems.
Your role will involve ensuring the smooth operation of computer systems and maximizing user benefits.
Installing and configuring computer hardware, operating systems, and applications will be part of your duties.
You will be responsible for monitoring and maintaining computer systems and networks.
Troubleshooting system and network problems, identifying, and resolving hardware or software faults will be essential.
Providing support, including creating procedural documentation and generating relevant reports, will be expected.
Managing user accounts, profiles, and addressing password-related issues will be part of your role.
You will also be involved in creating company email accounts and handling website maintenance and management.
Prioritizing and managing multiple open cases simultaneously will be necessary.
Developing strong working relationships with customers and collaborating with professionals, such as software developers, will be important.
Testing and evaluating new technology will be part of your responsibilities.
Conducting electrical safety checks on computer equipment will be required.
Coordinating with the Business Development Manager on digital marketing strategies will be expected.

QUALIFICATIONS

Possession of a recognized Degree or Diploma in Business Information Technology, System Engineering, Computer Networking and Hardware, Computer Science, or Software Engineering.
Minimum of 3 years of experience in a similar position within the Travel and Tourism industry.
Familiarity with Travel Industry Software systems.
Strong team player, capable of collaborating effectively with colleagues.
Excellent prioritization skills to manage workload efficiently.
Keen attention to detail to ensure accuracy in technical tasks.
Exceptional listening and questioning skills, enabling effective client interactions to identify problems and explain solutions.
Proficient memory of software and operating system functionalities.
Logical thinking abilities to analyze and solve complex issues.
Strong problem-solving skills to address technical challenges.

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NOTE: Kindly label your CV like this: Name-Position e.g., John Smith – IT Support Officer

We Are Hiring

Why work with VistaVoyage Travel Group

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